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Terms & conditions of sale

Delivery

  1. In 80% of cases, wallcovering and fabric will be delivered to you within approximately 3 weeks. On imported products, please allow about 4 weeks.
  2. out-of-stock items: New production and arrival dates will be emailed to you.
  3. made-to-measure orders: Please allow approximately 6 weeks for delivery. Should delivery time be longer, we will advise you by email.

International Shipping

We offer International Shipping to most locations using the International Parcel™ service from Cadada Post. International shipping rates and delays may vary depending on the country that we are shipping.

Europe: 1-2 months

Asia-Pac/Aus: 2-3 months

Africa: 2-3 months

S. America: 1-2 months

How to to calculate your shipping cost? Once you have an item in your shopping bag, click 'Estimate Shipping' at the bottom of the checkout page to select your country and calculate your approximate postage cost. These shipping rates are based on the carriers' standard fees and the total weight of the item(s) in your order.

Duties, customs, and additional fees? We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's custom policies. 

Returns

  1. Some wallpaper can be returned if the following conditions are met:
  • No returns past ten (10) days of delivery date
  • A 25% ‒ 30% fee applies on all returns
  • Shipping costs associated with returns are at clients’ expense
  • Only unwrapped rolls of wallpaper may be returned
  • Returns must be authorized in advance; a tracking number will be assigned and emailed to you prior to return shipping
  • Credit only | No refunds
  • Some wallpaper cannot be returned
  1. Fabrics | with or without CUSTOM sewing  :
  • No returns on fabrics; fabric orders are considered special orders prepared to your measurements. Orders cannot be refunded, cancelled or exchanged. It is important that you be certain of your choice pre-purchase, before your order is finalized or processed.
  • Only fabrics presenting manufacturing defects can be returned. All fabrics are checked in our facilities before cutting and shipping. Fabrics cannot be returned once cut and/or sewn.
  • Returns must be in their original packaging
  • A request for a return must be submitted within 10 days of receiving your order. Returns must be authorized in advance; you will receive a return tracking number by email
  • Shipping costs associated with returns are at clients’ expense

Other Notes

  1. Fabrics are sold by the yard and half-yard (½ yd). A minimum of 1 yard (2 yards in some cases) is required to place an order.
  2. Although wallpaper comes in double rolls, we also sell single rolls. Our e-store prices apply to double rolls.
  3. If a product is unavailable, you will be refunded.
  4. Only PayPal payments are accepted. The total of your purchase will be charged to your PayPal account at time of order. Verify all personal and order information carefully. Please make sure it is accurate, as tissupapierpeint.com cannot be held liable for data entry errors or missing/incorrect information.
  5. Please note product colours displayed online are approximations; the colour of the product you select may vary depending on your screen settings, paper, ink and/or printing process. Samples and fabric swatches are available for our select products. According to the number of samples ordered, a $5 shipping charge (+/-) may apply.
  6. tissupapierpeint.com tries to maintain access to its website twenty-four (24) hours a day, seven (7) days a week, and preserve all saved data.  Due to random technical problems or routine maintenance, availability may on occasion be restricted and information lost. tissupapierpeint.com cannot be held liable for lost data or unavailability of service.